adaQuest

The Challenge

As adaQuest, a Microsoft Solutions Partner with expertise in Modern Work, Security, and Artificial Intelligence, experienced significant growth, CEO Hiram Machado recognized a challenge:

“Even though we were growing, I felt that we were not seizing the opportunities the way we should have. We didn’t have the processes in place, and that lack of structure meant we weren’t operating at our full potential.”

Growth is a good problem to have, but without the right systems and structure, it can limit an organization’s ability to fully capitalize on its opportunities.

The Solution

Hiram and the adaQuest team partnered with OneAccord to help create structure, streamline processes, and accelerate their growth. “OneAccord was really helpful in getting structure in place and building on the experience we already had,” Hiram explained.

This wasn’t just an operational shift—it became a cultural change. OneAccord worked closely with adaQuest’s leadership team to transform the way they engaged both internally and externally, ensuring improvements trickled down to every team member and client interaction.

The Impact

The partnership with OneAccord delivered transformative results for adaQuest:

Higher Client Engagement and Conversion Rates

“We started seeing a higher rate of growth, higher engagement with clients, and deeper, more meaningful interactions,” Hiram shared.

• Improved Quality of Service: Immediate improvements in the quality of service delivery to clients.

• Higher Conversion Rates: “We saw at least a 50% year-over-year growth in managed service contracts, shifting from shorter, transactional projects to longer-term engagements of one to three years.”

Long-Term, Lasting Results

Even years later, adaQuest continues to feel the impact of their work with OneAccord:

“What we developed together kept generating better and better results. It’s a long-lasting learning that continues to pay off.”

Improved Internal Communication & Alignment

“As far as our team, it created a common language. We communicate better, we know what to expect from each other, and our ability to share and act on our plans has vastly improved.”

The Experience

Beyond tangible outcomes, Hiram emphasized the experience of working with OneAccord:

“It was just a pleasure to work with them. The demeanor, the friendliness—you feel like they care. You feel like they are embedded in your business. Even though they weren’t there every day, it felt like they knew us inside and out.”

A Recommendation for Growth-Focused Organizations

For companies looking to capitalize on growth or overcome hurdles to scale, Hiram recommends OneAccord:

“I recommend OneAccord for any organization that’s growing and wants to seize that growth opportunity, or for those who may be struggling to grow and need to figure out how to convert that into success.”