Redden Marine Supply
Learn About Our Client’s Success
![](https://oneaccord.co/wp-content/uploads/2022/11/Redden-Marine-Supply-Lopgo-_1_-1024x402.png)
Company Industry
Retail Marine Supplies
Location
Bellingham, WA
![](https://oneaccord.co/wp-content/uploads/2022/11/Redden-Marine-Supply-and-OneAccord-Business-Situation.jpg)
Business Situation
- Flat sales revenue (stuck)
- Chaos, frustration and disorder in all locations and departments
- Very low employee morale, including the leadership team
OneAccord Solution
- The leadership team of seven built an effective working contract that helped them become a true team
- Three ‘C-players’ left within months, either unwilling or unable to make the changes they committed to in the working contract — they were replaced with A-players
- Regularly scheduled leadership meetings with high quality agendas and team building
- We built standard operating procedures for most of the job functions in the company
- These defined the processes and behaviors, in writing
- Interviewing, hiring and onboarding processes were changed to identify people with the right attitudes and provide the quality training they needed to be strong contributors to productivity and culture
- Regular one-on-one performance management meetings helped clarify expectations for employees, review their metrics and contributions, and provide support and accountability to help them succeed
- We made monthly team meetings for all employees in one location standard operating procedure. These meetings:
- Were fun, informative and interactive
- Affirmed the contributions and successes of many employees
- Were motivating
![](https://oneaccord.co/wp-content/uploads/2022/11/Redden-Marine-and-OneAccord-Solution.jpg)
![](https://oneaccord.co/wp-content/uploads/2022/11/Redden-Marine-and-OneAccord-Results.jpg)
Results
- In the second full month we worked with Redden, sales revenue was growing at a double-digit, year-over-year pace
- The next calendar year, the topline revenue grew from approximately $21 million to just under $27 million
- Net Income grew 61 percent year-over-year
- Surveyed employee morale went from below 1, on a scale of 1-5, to over 4
- Surveyed morale on the leadership team went from 0.6, on a scale of 1-5, to 4.5
- The distribution center and warehouses went from chaotic messes to highly organized and efficient support centers
- Hired an A+ executive who runs the day-to-day operations of the company today, freeing the president to do the things he is good at and loves to do
![](https://oneaccord.co/wp-content/uploads/2022/11/mountain-climb-teamwork-1024x712.png)
In Their Words Not Ours – Meet a Few Past Clients Who Love What We Have Done for Them.
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